A Navy-wide toll-free IVRS based helpline number 1800-11-0412 was launched by the Chief of the Naval Staff on 18 Apr 24 towards providing a single point access for veterans and serving personnel for resolving their grievances/ queries. Salient features of the IVRS are as follows: –

• Direct access to CABS, NAVPAY, NAVPEN, DOP, DPS, DESA, DPA, DGMS(N) and ECHS(N).
• Bilingual IVRS support (Hindi and English).
• Reach back through call logs.
• Ticket Management System for follow-up of grievances/queries.
• Dedicated in-built monitoring mechanism.