Canteen Stores Department

Canteen Stores Department (CSD) canteens provide both serving Armed Forces personnel and Ex-Servicemen a range of items grouped into seven groups, each dealing with a different product category, as follows:-

• I – Toiletries
• II – Household Requisites
• III – General Use Items
• IV – Wrist watches & Stationery
• V – Liquor.
• VI – Food & Medicinal Items.
• VII (AFD) – 4 Wheelers, 2 Wheelers & White goods.

Recent Initiatives and Important Instructions – CSD

Revision in CSD Limits

QMG Branch of Army HQs has recently revised the limits in respect of certain CSD items. Click on this link to view.

Issue of Canteen Smart Card

All serving personnel are to apply for ESM Canteen Smart Cards prior to their retirement. Recently, a facility has been created to apply for CSD Smart Cards online and get the card delivered to the residence. To apply go to the website https://csdsmartcard.co.in, fill up the form and make the payment online. Thereafter CSD Cards will be delivered within 7-20 days by courier service directly to your home address. The status of your application can be also tracked online. All those who are applying for the first time or reapplying are to apply online only. These canteen smart cards were previously required to be renewed every year at the parent URC through CIMS to prove that the veteran is alive and continues to be eligible for canteen facilities. However, with effect from 01 Jan 2023, it has been decided by Army HQs to discontinue this practice. For more details click here.

Against Firm Demand(AFD) Items

The indenter cannot cancel a demand for an AFD item once placed. These items are not stocked in Canteen Stores Depot but are specifically procured against firm demand received from the indenter. There are two categories of AFD items:-

• AFD – I : deals with 4 wheelers, 2 wheelers, white goods viz. TV, Refrigerator, Washing machine, Microwave oven etc. The customer submits his/ her demand for AFD-I items, along with payment, to the Canteen Stores Depot and takes delivery from the authorized dealer after completing necessary documentation.
• AFD – II : These include costly items like mattresses, sunglasses, vacuum cleaner, etc. for which the URC places firm demand on dependent CSD Depot. After getting such firm demands, the Depot places the order with the concerned manufacturer and issues them on receipt.

Officers (both serving and retired) can purchase a 4-wheeler once in four years as per current policy. They can purchase 2-wheelers and AFD-1 items such as TV, fridge and AC every three years. Click here for the procedure and indent format.

Pune Sub Area Canteen

Pune Sub Area Canteen is located at Colonel Tarapore Rd, Nirman Vihar. Timings are as follows:-

• Monday to Thursday and Saturdays :  1000-1330 and 1430-1645 hrs. 
• Sundays : 1000-1330 hrs.
• Fridays : Weekly Holiday
• Two days in the month are closed for stock taking. These are generally on the 28th and 29th of the month.

Entitled personnel can pre book essential groceries, household items, liquor and a few luxury goods online through seven catalogues. Name and mobile number have to be provided at the time of placing the order. Sale, billing and delivery of items are subject to the production of valid ID proof. Items ordered are to be collected personally. No home delivery will be undertaken. Personnel can order a minimum of five and a maximum of 35 items (additional items if ordered may be deleted at the discretion of URC). No Change of Item will be accepted at the time of billing. Time and date of delivery will be intimated on Whatsapp / SMS on the registered mobile number provided when booking the order. Presently, for officers, the Sub Area Canteen is permitting walk-in entry, without any requirement for pre-booking.

Southern Command Canteen

The Southern Command Canteen is located near the HQ Southern Command at Rajendrasinhji Road, Agarkar Nagar. The timings of this canteen are from 0830-1430 hrs on all days, including Sunday. There is no weekly holiday. Two days in the month are closed for stock taking. These are generally from the 24th to the 26th of the month. A list of closed holidays and Stock Taking Days promulgated by the Canteen may be seen here. Entitled personnel can book their groceries online, just as for the Sub Area Canteen and the same conditions are also applicable.

The old weblink for booking online orders with HQ SC URC expired on 30 Nov 2021. A new weblink (https://trijatta.tech/SCURC/) is operative wef 01 Dec 2021. Using the new web link, veterans can book slots for URC visit i.e. date and time of arrival in the Canteen, up to 1300 hrs. Please follow the instructions as per the web link to book your visit to HQ SC Canteen. Veterans unable to book their appointment through the web link can visit daily after 1300 hrs. A step by step guide is available here. Additionally, a “Feedback” button has been incorporated to help customers give their suggestions.

INCS, Mumbai

INCS, Mumbai provides daily-use products to Defence personnel, their families, including ex-servicemen and civilians paid from Defence Estimates and to IN Ships and Establishments. INCS outlets are URCs (Unit Run Canteens) wherein they primarily source their stores from CSD depots. INCS also procures items that are not available through CSD from local markets and make them available to its beneficiaries at rates cheaper than the market. INCS Mumbai located in NOFRA, Navy Nagar, Mumbai (Prongs Bay) has three sections: Groceries / Daily Use Items, Costly Items, and Liquor. Recently, INCS has also opened up an online booking website on which entitled personnel can select, buy, and either pick up items later or have them delivered, just like any other e-commerce site. However, home delivery is only available for local residents – not outstation. Furthermore, to make use of this facility, personnel have to first register on the website through a process of online video registration for which they must show their Canteen Card as well as PAN/Aadhar for purposes of verification. The timings for INCS Mumbai are from 1030-1400 and 1445-1800 hrs on all days, except for Tuesday which is a half day (1030-1400 hrs), and Monday which is the weekly off day.